At Rajacuan, your personal data is handled with the same care we apply to every other aspect of our platform. This Privacy Policy explains in plain terms what we collect, why we collect it, how it is used, who it may be shared with, and what rights you have as a user — including Malaysian players governed by applicable data protection principles.
Six principles that govern every data decision we make — before you read the full policy below.
This Privacy Policy ("Policy") describes how Rajacuan ("Rajacuan", "we", "us", "our") — the operator of the online sportsbook and live casino platform accessible at rajacuan.cam — collects, uses, stores, transfers, and protects the personal data of individuals ("you", "the User", "your") who access or use the Platform.
By registering an account, making a deposit, placing a wager, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not accept this Policy, you should not use the Platform.
This Policy is to be read in conjunction with Rajacuan's Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions on matters of data handling, this Policy shall govern.
For the purposes of this Privacy Policy, the following definitions apply:
Rajacuan collects personal data through several channels and in several categories, as described below.
When you create an Account, we collect the following:
To satisfy our compliance obligations and process withdrawal requests, we collect:
| Data Category | Primary Collection Point | Required / Optional |
|---|---|---|
| Registration Data | Account sign-up form | Required |
| KYC / Identity Documents | Verification portal in account dashboard | Required for withdrawals |
| Financial Transaction Data | Deposit / withdrawal processing | Required |
| Technical & Usage Data | Automated platform logging and cookies | Collected automatically |
| Communications Data | Support channels (live chat, email, WhatsApp) | When you contact us |
Rajacuan processes your personal data on the following legal bases, consistent with internationally recognised data protection principles:
Rajacuan uses the personal data we collect for the following purposes:
Rajacuan does not sell your personal data. We may share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
We engage carefully selected third-party service providers who process personal data on our behalf under written contractual arrangements that impose data protection obligations equivalent to our own. These include:
Rajacuan may disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts of competent jurisdiction where we are legally compelled to do so, or where disclosure is necessary to prevent or investigate suspected criminal activity, including money laundering or fraud.
In the event of a merger, acquisition, or transfer of all or a material portion of Rajacuan's business assets, personal data held by Rajacuan may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments.
The Rajacuan Platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. Cookies are small data files stored on your device when you visit the Platform.
You can control cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to use key Platform features including account login.
As an internationally licensed platform, Rajacuan may transfer your personal data to, and process it in, countries outside Malaysia. These may include the jurisdiction in which Rajacuan holds its gambling licence and the locations of our technology and service provider infrastructure.
Where personal data is transferred internationally, Rajacuan implements appropriate safeguards to ensure that your data receives a standard of protection consistent with internationally recognised privacy principles — including contractual data processing agreements with all international service providers.
Rajacuan retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. The following general retention principles apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.
Subject to the applicable legal basis for processing and any overriding legal obligations, you have the following rights in relation to your personal data held by Rajacuan. These rights can be exercised by contacting our support team at the details provided in Section 15.
You may request a copy of the personal data Rajacuan holds about you, together with information about how it is processed.
You may request correction of inaccurate or incomplete personal data we hold about you without undue delay.
You may request deletion of your personal data where it is no longer necessary for its original purpose, subject to overriding legal retention obligations.
You may request that we limit processing of your data in certain circumstances — for example, while you contest the accuracy of the data.
Where processing is based on your consent or on a contract, you may request your personal data in a structured, machine-readable format for transfer to another provider.
You may object to processing based on legitimate interests, or to direct marketing communications, at any time without providing justification for marketing objections.
Where processing is consent-based — such as for marketing communications — you may withdraw your consent at any time without affecting the lawfulness of prior processing.
If you believe your data has been processed unlawfully, you may lodge a complaint with the relevant supervisory authority in your jurisdiction.
We will respond to all verified data rights requests within 30 calendar days. Complex requests may require up to an additional 60 days, in which case we will notify you of the extension and its reason within the initial 30-day window.
Rajacuan implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
No system is entirely immune to risk. In the event of a data breach that poses a material risk to your rights, Rajacuan will notify affected Users and relevant authorities in accordance with applicable obligations. You can reduce your personal risk by using a strong, unique password for your Rajacuan Account and enabling two-factor authentication.
Rajacuan operates an absolute minimum age of 21 years for all account holders. We do not knowingly collect personal data from individuals under this age. Age verification is conducted as part of the KYC process for all accounts.
If Rajacuan discovers or has reasonable grounds to believe that personal data has been collected from a person under 21 years of age, we will promptly close that Account, delete or quarantine the associated personal data in accordance with our data retention procedures, and return any deposited funds via the original payment method following applicable verification.
If you are a parent or guardian and believe that a minor has registered an Account on the Platform using false information, please contact us immediately at the details in Section 15.
The Rajacuan Platform may reference or link to third-party services — including payment gateways and game content providers — whose privacy practices are independent of this Policy. Rajacuan is not responsible for the privacy practices of third-party platforms accessed from or through our Platform.
Where we engage third-party data processors, we contractually require them to process personal data only for the purposes we have specified, to maintain appropriate security standards, and to delete or return data upon termination of the service arrangement.
Rajacuan reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or Platform functionality. The "Last Updated" date at the top of this page will reflect the most recent revision.
Where we make material changes to this Policy — such as changes to the types of data we collect, the purposes for which it is used, or the rights available to you — we will notify you via your registered email address and display a prominent notice on the Platform for a reasonable period following the update.
Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not accept the changes, you should cease using the Platform and may close your Account.
To exercise any of your data rights, submit a privacy enquiry, report a suspected data security incident, or raise a concern about how your personal data has been handled, please contact Rajacuan through the following channels:
Our data protection team is reachable via our general support infrastructure and serves users across Malaysia — including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations. We commit to acknowledging all privacy-related written requests within 5 working days and resolving them within 30 calendar days.
Your data is protected. Your bets are fair. Your payouts are fast. Rajacuan covers EPL, Liga Super Malaysia, UFC, and live dealer casino — with DuitNow withdrawals, Touch 'n Go eWallet deposits, and 24/7 multilingual support. For players aged 21 and above only.
By using Rajacuan you confirm you are 21 years of age or older and accept our Terms & Conditions and this Privacy Policy.